What is Verified ID?

• Verified ID is a managed verifiable credential service that allows organizations and individuals to issue and verify digital credentials securely.
• Instead of relying only on identity providers, it gives users control over their identity information—users choose when and where to share their details.

How do I present my Verified ID?

• Open the Identity Pass app.
• Select "Present Verified ID".
• This will launch the Microsoft Authenticator app and open the Verified ID section.

What is a government-issued ID?

• Upload a valid government-issued photo ID (e.g., passport, driver's license) and submit a selfie. Microsoft’s trusted partners will verify your identity to confirm legitimacy. Once verified, your verifiable credential is issued to your Microsoft Authenticator app.

How do I know if I have a Verified ID on my device?

• Open the Microsoft Authenticator app on your mobile device.
• Look for the “Verified ID” icon in the bottom corner.
• Tap the icon to view your VC (Verified Credential).
• If nothing appears:
  • You likely haven't been issued a VC yet
  • Complete the Identity Pass verification process to receive one.

Does a Verified Credential expire?

• Yes. A VC expires one year after issuance or on the expiration date of the government-issued ID, whichever comes first.
• The expiration date is displayed in Microsoft Authenticator.

Why does Microsoft request verified credentials from a trusted IDV?

• Bad actors increasingly use sophisticated techniques like consent phishing and impersonation.
• Verified credentials from trusted ID verification vendors help reduce identity fraud and protect Microsoft’s ecosystem.

Is the verification provider trusted and secure?

• Yes. Microsoft uses vetted third-party providers and Azure Face API to securely validate identity

What email ID should I use during legal document verification?

• Use your personal email ID and personal mobile number (used for PIN verification).
• Do not use your microsoft.com email—you won't have network access yet, and the process will fail.

What happens if I don't share my Verified Credential (VC) with Identity Pass?

• This step is mandatory for network access.
• Failure to present your VC and follow the in-app instructions will result in:
  • Blocked access to the Microsoft network
  • Incomplete onboarding

Why is this feature being introduced?

• Identity Pass now requires government-issued document verification to strengthen Microsoft's identity assurance.
• This helps prevent impersonation and supports Microsoft's overall security posture.

What documents are accepted?

• Any valid government-issued photo ID from your country.

Who needs to complete legal document verification?

• Microsoft new hires (FTEs)
• Interns
• Externals/vendors who are provisioned with @microsoft.com accounts and required network access.

How does the process work?

1. Open the Identity Pass app and provide consent.
2. Submit your government ID and selfie.
3. A trusted IDV validates authenticity and performs face matching (Azure Face API).
4. If successful, a Verified Credential (VC) is issued, and you continue the instructions in Identity Pass.

What happens if verification fails?

If you have attempted multiple times and still do not receive a VC:

• Contact Global Helpdesk (GHD) and say: "VC issuance failed / trouble receiving VC."
• The internal support team will assist further.

How long is my data stored?

• Legal document images are not retained.
• Identity Pass does not store your legal ID data.

What if my phone dies or the request times out?

• Reopen the app and complete the request.
• If you already submitted your documents, wait for manager approval or retry after the timeout.

Where can I get help?

• Contact Global Helpdesk (GHD) for any assistance.

Can I use the same Verified ID for multiple processes?

• Yes. Once issued, a Verified ID can be reused for other Microsoft identity verification flows.

Do I need to repeat verification if I change devices?

• You may need to re-add your Verified ID to your new device via Microsoft Authenticator.

How do I obtain a Verified Credential for Partner Center?

When Identity Pass prompt for "Do you have verified ID"

1. Select "No, I don't have Verified ID on my device".
2. You will be redirected to a trusted IDV.
3. Provide your government-issued ID and take a selfie.
4. Once verified, the IDV issues a VC stored in your Microsoft Authenticator app.

What do I need to complete the identity verification process?

• A government-issued ID (passport or driver's license)
• A mobile device (iOS or Android) with Microsoft Authenticator installed

How long does the identity verification process take?

• Plan for approximately 15 minutes.

How to Install Microsoft Authenticator App (Without Signing in Yet)

1. Go to the App Store / Play Store
   • iPhone: Open Store
   • Android: Open Google Play Store
2. Search for "Microsoft Authenticator".
3. Tap "Install" / "Get" to download the app.
4. Open the App — but do NOT sign in.
   • When the app asks you to an account or sign in, simply skip it.
   • You do not need to log in at this stage.
   • The account will be added automatically later when you click the deep link from the onboarding flow.