Microsoft Corp Access Guidelines
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Instructions for new hires and existing Android users in China

Instruction only applies for the following scenarios:

  1. Password reset 

  2. Forgot password  

  3. PC re-imaging without Yubikey

  4. User does not already have another MFA credential or MFA is expired  

Step 1: Reach out to your FTE manager/Skip Manager via your personal mailbox (if your work email is not yet available) and obtain an approved email stating, 'Yes, I approve this person to get a TAP'

Step 2: Call the China GHD ("China Global Help Desk Number"). Select option of "Password, VPN device connectivity, and Intune support" to get the support. Make sure you have all this info before reaching out to GHD:

  • Employee ID (the manager needs to provide this information)  

  • Employee Name 

  • Work email ID and Personal email ID (New Hires)  

  • Manager's name and Alias  

  • Work location  

Step 3: The China GHD will assist you in obtaining the TAP (Temporary Access Pass).

Step 4: Once you receive the TAP (Temporary Access Pass) from the respective group, you can set your permanent password.

  • Note: Your TAP is only valid for 30 minutes. If you do not complete the process (Set your permanent password and enable phone auth method) within this time, you will need to contact GHD to obtain a new TAP (Temporary Access Pass).

Step 5: Set your permanent password

  • If you do not have a managed device, go toaka.ms/avdmysignins from browser on a desktop computer, and login with your corporate email address and your TAP (Temporary Access Pass)

  • If you do have a managed device, visitaka.ms/mysignins from your browser (Work profile, Edge browser if you are using an Android device). 

  • To set permanent password go to Security info -> Password (preview) sign-in method and select Change.

    This picture shows Security info -> Password (preview) sign-in method and select Change

    This picture shows how to change and set your permanent password

Step 6: Enable phone call authentication by choosing 'Phone/Office Phone.'

  • In same, my sign-in page → security info  

  • Select "Add sign-In-Method"  

    This picture shows how to Add sign-In-Method
  • Choose "Phone" or "Office Phone" 

    This picture shows how to Choose Phone or Office Phone
  • Enter your phone number to register for Azure MFA phone call authentication.  

  • Once you register your phone number, you will receive an automatic phone call for verification.  

Exciting news! You're no longer dependent on the TAP. 😊

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